Great New York and New Jersey IT News & Information

How to Write and Establish a Proper Business Continuity Plan

Though we never know when disaster will strike, we can adequately plan for one. Even with some amount of lead time, however, many things can go wrong. Each incident is unique and unfolds in unexpected ways. This is where having a truly effective business continuity plan in place matters. To make sure your organization has […]


A Guide to Customer Communication Management Compliance Integration and Innovation

Compliance is a component of business that no one wants to contend with, but it requires examination anyway. It’s perhaps why it’s getting such a nasty reputation: so many businesses and organizations fail to give it the proper attention, which it then gets short shrift, and then ends up becoming a costly issue in a […]


What is Customer Communication Management?

As a key component under the aegis of the Customer Experience, Customer Communications Management, or CCM, is a way for enterprises to create, manage, and deliver customer communications across multiple computer-networked channels, which ensures a consistent, personalized customer experience. As is easily guessed, it lies in the same spectrum with Customer Relationship Management (CRM), which […]